Refund Policy
Last updated: March 2026
1. General Policy
At HealPulse, we strive to provide high-quality healthcare consultation services. Due to the nature of digital services, all payments are generally non-refundable.
2. Eligible Refund Cases
- Duplicate payment made by mistake
- Payment deducted but consultation not provided
- Technical issues preventing service delivery
3. Non-Refundable Situations
- Consultation already completed
- Change of mind after booking
- Delay caused by user unavailability
⚠️ Please ensure you verify your details before making a payment. Completed consultations are not eligible for refunds.
4. Refund Processing
Approved refunds will be processed within 5–7 business days and credited to the original payment method.
5. Contact for Refund Requests
For any refund-related queries, please contact us with your payment details.